Moree Family Support Inc. welcomes information and feedback from clients, services and the community that will enable it to improve the quality of our services.  Clients, community and stakeholders should be made aware of their right to complain, and should fully understand the complaints procedure and the use and availability of advocates.

Clients, stakeholders and the community have a right to complain about the service they are receiving without fear of retribution and can expect complaints to be dealt with fairly and promptly. The Manager should take steps to ensure that the person making the complaint feel comfortable to continue accessing the service after making a complaint.

Information on the complaints procedure of Moree Family Support Inc. is to be included in service brochure and MFSS Website and explained to clients at the time of assessment.

The client has the right to use an advocate of their choice to negotiate on their behalf with the staff and/or management of Moree Family Support Inc..  This may be a family member or friend, or an agency such as the NSW Ombudsmen’s Department.

All complaints are to be recorded on the Complaints Record Form which is to be completed by the Manager. Complaints Form (Form 7.1).

Person/s affected by the complaint should be fully informed of all facts and given the opportunity to put their case.

Download a full copy of our policies below.